24 Things Never to Say to a Dental Patient
Hi .

Be sure to involve your entire team when watching "24 Things Never to Say to a Dental Patient!"

As promised, at the bottom of this page is your instant access to the video, audio and special report online.

Here is a glimpse at just some of what your team is about to discover...
  • The common phrase I used (but never should have!) right before the first time I tried some new high tech equipment... causing the patient to JUMP out of the chair only moments later
  • One word used daily by doctors and team members which could cost you THOUSANDS of dollars in courtesy remakes down the road and endless aggravation 
  • A single word substitution during exam and case presentation instantly improves patient comprehension (and ACCEPTANCE) 
  • The single word substitution which changes the entire tone of case presentation from cheesy to professional 
  • The IRONY of 2 words oft spoken which unfortunately have the OPPOSITE EFFECT from that which is intended (how to fix it forever) 
  • How to answer the question from your new patient who asks, "How is it possible I have a gum infection when I saw my last dentist every six months and he NEVER told me I had any issues at all with my gums?!" 
  • Exactly what to say to your new patient emergency to ensure they'll WANT to come back for a comprehensive exam 
  • What to say when your state board doesn't allow the RDH to diagnose and treatment plan
  • How to avoid leaving easy money on the table when working out the deposit for a payment plan 
  • 2 words that curdle my blood and fry my hair (if I had any) when discussing periodontal infection with patients 
  • The one question NEVER to ask the caller on the phone! 
  • Two words NEVER to say during ANY phone call 
  • THE one question NEVER to ask when it comes to patient financing 
  • The WORST question (and the MOST COMMON) asked by team when scheduling patients' next visit
  • How to confuse your patients without even trying!
  • When you MUST quote policy...
  • How DETROIT ends up mixed up with patients returning for recare and how to AVOID it altogether
  • The SINGLE WORD spoken by a nurse which caused my mother never to return to her new MD
  • My dad's linguistic pet peeve (mine too now) = squandering opportunity!
  • Why the words "co-payment" should never be mentioned without one additional word preceding them
  • How to be a HERO even if your patient experiences hot or cold sensitivity post operatively!
  • What to say when a patient asks for a day of the week you're routinely closed
  • What to say when a new patient asks for a cleaning before they'll agree to a proper exam and x-rays


For INSTANT ACCESS to "24 Things Never to Say to a Dental Patient"

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warm regards,
tom

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